Roadside Assistance

As the owner of a new Audi vehicle, you have complimentary coverage in the Audi 24-Hour Roadside Assistance program. Audi has designed a comprehensive series of emergency roadside and related services that are available to you 24 hours a day, 365 days a year, anywhere in Canada or the United States.

24-Hour Roadside Assistance combines a team of qualified customer service professionals with a comprehensive nationwide towing network to bring you world-class assistance when you need it most - an important added benefit of owning an Audi and a testament to Audi's quality manufacturing and dedication to your total ownership experience.

For immediate assistance anywhere in Canada or the U.S., call 24-Hour Roadside Assistance toll-free at 1-800-411-9988.

Eligibility

Coverage for all new Audi passenger vehicles sold in Canada is four years or 80,000 kilometres from the original new vehicle date of delivery or warranty start date, whichever occurs first. Coverage for all Audi Certified pre-owned vehicles is up to six years from the new vehicle in-service date or 160,000 total vehicle kilometres, whichever occurs first. To obtain any of the services and/or benefits listed, just call toll-free to reach a qualified client service professional to assist you: 1-800-411-9988. To help serve you better, please have the following information ready before you call:

  • Your vehicle identification number (V.I.N.)
  • Year, model, colour, and license plate number of the vehicle.
  • The telephone number from which you are calling or a telephone number where you can be reached.
  • Exact location of your vehicle (street address, and nearest intersection).
  • Type of service required or a brief description of the problem.

In the unlikely event that 24-Hour Roadside Assistance is unable to provide assistance in the geographical area where your Audi is disabled, please follow the instructions outlined in "To Arrange Your Own Assistance." You will be reimbursed for your out-of-pocket expenses up to a maximum of $125 for each disablement.

Audi 24-Hour Roadside Assistance strives to provide the finest in emergency 24-Hour Roadside Assistance services through a comprehensive network of independent service operators. However, since these operators are independent business people, Audi 24-Hour Roadside Assistance cannot assume any liability for any loss or damage resulting from the rendering of such service. All claims inquiries must be submitted within 30 days.

Audi and/or Audi 24-Hour Roadside Assistance may cancel coverage on your Audi vehicle at any time by written notice. There is no refund available to you in the event of cancellation.

All amounts referred to herein will be paid in the currency of the country in which the disablement occurred.

Your registered Audi (owned or leased) is the vehicle covered by Audi 24-Hour Roadside Assistance.

The services, policies, and procedures described are subject to change without notice.

For all other Audi inquiries call Audi Customer Relations toll free at:

1-800-822-AUDI (2834)

Arrange Assistance

It is crucial that you call 24-Hour Roadside Assistance at 1-800-411-9988 for all roadside assistance.

However, in the event service cannot be dispatched to your location, you will be authorized to call the service provider of your choice; and you will be reimbursed for your out-of-pocket expenses up to a maximum of $125 for each disablement.

Note: Your Audi must be towed using dolly wheels or flatbed equipment to prevent possible damage to the vehicle.

To arrange your own assistance*

Contact the Roadside Assistance Center at: 1-800-411-9988 and obtain a pre-service authorization number.

Arrange your own local roadside or towing assistance. (Note: Your Audi must be towed using dolly wheels or flatbed equipment to prevent possible damage to the vehicle.)

Pay (the local service operator, or in some cases, the local service facility) for services rendered and obtain an itemized receipt featuring the amount paid, the date, and the name of the service provider.

Submit the original receipt(s) and your pre-service authorization number within 30 days of disablement to:

Audi 24-Hour Roadside Assistance
Attn: Claims Department
777 Bayly St. West
Ajax, ON L1S 7G7

*Please allow 4-6 weeks for processing of your reimbursement.

Disablement coverage is limited to
  • Towing your Audi (one tow per disablement) to the nearest Audi dealer or authorized Audi service facility
  • Road service (labor performed at disablement site), which includes: changing flat tire with spare, battery jump, lock-out service, and extrication/winching
  • Service call (delivery of gasoline or battery jumpstart)
What your coverage does not include

Unless otherwise specified, the Audi 24-Hour Roadside Assistance program does not include coverage for:

  • Towing a vehicle from an authorized dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi dealer/facility.
  • More than one service call per disablement.
  • The cost of any parts, labor (other than the"Emergency Roadside Services" outlined earlier), supplies, or materials.
  • Service to unattended vehicles. (A licensed driver must be present when service is being provided).
  • Fines or impound towing charges due to a violation of local laws.
  • Towing by someone other than a licensed service operator including private citizen's assistance.
  • Services outside Canada and the 50 United States.
  • Shoveling snow to free or access a snow bound vehicle.
  • Installation of snow tires, tire chains, etc.
  • Transporting you to your disabled vehicle or to your home after the service has been rendered.